You will own support operations, coach technical support specialists, and drive consistent SLA outcomes across hosting and billing workflows.

Key Responsibilities

• Coordinate daily support operations and escalation
• Mentor support agents and maintain QA standards
• Align with engineering during incident response

Qualifications

• 4+ years in technical customer support
• Prior team leadership experience
• Strong communication and stakeholder skills

Why Join Us

• Leadership allowance
• Structured development plan
• Annual performance incentives

• This role is currently closed.

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• Role Snapshot

  • Department: Customer Success
  • Vacancies: 1
  • USD 3,800 - 5,200

  Core Skills

  • SLA Management
  • Incident Response
  • Team Leadership